Privacy policy

Privacy Policy

MoodCo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

MoodCo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including payment-card information, transaction details, form of payment and payment confirmation.
Account information including your username, password, preferences and settings.
Transaction information including products you view, add to your cart, wishlist or purchase, return, exchange or cancel.
Communications with us, including information you provide when contacting customer support.
Device information including your device, browser, network connection, IP address and other identifiers.
Usage information regarding your interaction with the Services.

How We Collect Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, communicate with us or otherwise provide information.
Automatically through the Services, including through cookies and similar technologies.
From service providers that provide services on our behalf.
From business partners and other third parties.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfil your orders.
Process payments.
Arrange delivery and shipping.
Process returns, refunds and exchanges.
Provide customer support.
Maintain and manage your account.
Improve and personalise your shopping experience.
Send marketing and promotional communications where permitted.
Prevent fraud and protect the security of our Services.
Communicate with you about your orders, account or enquiries.
Comply with applicable laws and legal obligations.

How We Share Personal Information

We may share personal information with third parties where necessary to provide the Services or where permitted by law.

These may include:

Shopify and its service providers.
Payment processors.
Shipping and fulfilment providers.
IT, analytics and customer-support providers.
Marketing and advertising service providers.
Business partners where appropriate.
Government authorities or other parties where required or permitted by law.

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers, including providers located outside South Africa.

You should review Shopify's applicable privacy policies for further information regarding its handling of personal information.

Third-Party Websites

Our Services may contain links to websites or platforms operated by third parties.

MoodCo is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the applicable privacy policies when visiting third-party websites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided us with personal information, please contact us so that we can consider appropriate action.

Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no security system is completely secure and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes including providing our Services, complying with legal obligations, resolving disputes and enforcing agreements.

Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where applicable.
Request information regarding how your personal information is processed.
Opt out of certain marketing communications.

You may exercise applicable rights by contacting us using the details below.

Marketing Communications

Where permitted, we may send promotional emails, messages or other marketing communications.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication.

We may still send non-promotional communications relating to your orders, account or transactions.

International Transfers

Your personal information may be transferred, stored or processed outside South Africa where necessary to provide the Services or where permitted by applicable law.